Incident Reporting Requirements
1) Explain how root analysis is related to sentinel events and provide an example.
B. Personal Style and Behaviors
As people are different, they will also differ with the manner they react and deal with conflicts. Some will chose rationally between the strategies as to which one will better serve their desired outcome. But some may adopt a conflict “style”, when reacting to different conflict situations or to people with whom they are in dispute
1) What are the factors that affect the way disputants behave?
2) Is it only their character? Or is it also a tactical decision to adopt a certain style?